Hello I am representing Microsoft and we have detected your PC has problems”

URGENT
Watch out for bogus calls from companies claiming to be representing Microsoft.

Updated Blog

We have received over 10 of this type of call on various phone numbers over the last week.
Is your name Mr Brown? – Yes or No will lead to next question.

Are you the owner of this phone?  – Yes or No will lead to next statement & question.

We are *** representing Microsoft and we have detected there is an infection on your PC.

Are you sitting in front of your PC?

No – Can you give us your number so we can phone you back at a more suitable time?

Yes – Can you log on to your PC so we can check it for faults.

We just want you to install a small programme that you can run yourself which will show you that your PC is infected.

DO NOT RESPOND JUST PUT THE PHONE DOWN

This is just an updated version of previous scams  that we have already warned you about below.

This has already cost some of our Customers 100′s of Pounds paid out to these companies and then additional costs to put right the damage done by them.  In one case the customer was on the phone to them for over 6 hours.

If you have any doubts about the safety of your PC please  contact us and we will be pleased to help you.

We have been looking after over  2000 clients PC’s in Surrey & West Sussex since 1998 and will always help whenever needed.

We look forward to hearing from you in the near future.

Original Blog

We have had Three of our Customers approached within the last 24 hours.

If they ring you tell them you are registered with the TPS (Telephone Preference Service) and put the phone down immediately.

In one instance the Customer said he did not have a PC and the caller said you must have, thereby confirming that it was a random call.

These are scams

An example is shown below
I had a call from xxx (said representing Microsoft) saying I had problems. The woman lead me to Widows Logs.. The woman from xxx said that “a local computer repairer” would not be able to fix these issues and wanted to take over my computer,

There are several Company names being used all claiming to represent Microsoft.

They are asking people to look at a log file kept on their system. This file contains errors which are perfectly normal errors that occur regularly and do not cause any problems. It could be as simple as you trying to connect to the internet before your router has logged on.

If you were to have a major software problem Microsoft could go back through this log file to detect the fault and resolve.

If you are not sure or would like us to check out your PC please do not hesitate to contact us